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[V20] Damaged File Error
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JamArchitect  
#1 Posted : Sunday, April 14, 2019 2:49:13 AM(UTC)
JamArchitect

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Joined: 1/30/2019(UTC)
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United States
Location: Michigan

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So I finished saving a new design and I came back to it and there is a error message saying that this file has been damaged, or was created by a more recent version of Punch! Home Design. Will I be able to get my design back or do I have to start over Crying ?
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JamArchitect  
#2 Posted : Sunday, April 14, 2019 2:50:17 AM(UTC)
JamArchitect

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Location: Michigan

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Also I am using Punch Home and Landscape Design Professional v20
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Patricia G.  
#3 Posted : Sunday, April 14, 2019 4:08:45 AM(UTC)
Patricia G.

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Hi there,

Sometimes, if the software closes unexpectedly, and you open the program again (immediately), it opens a recovery file (automatically).
However, if you are getting this error message, the file is lost. Usually, if you check the file, the size is 0 kb.

This problem happens for different reasons. One of them is => if you did several (and consecutive) 3D renderings of a large file => this means that the issue is related with the video card.
This is why, when I am doing several renderings, I create a special file for the renderings, but in the meantime, I keep the original file.

Answering to your question: unfortunately, it is not posible to recover the file. Sad

Hope this helps.
Patricia G.- Forum Moderator
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jetscon09  
#4 Posted : Saturday, January 25, 2020 11:25:53 PM(UTC)
jetscon09

Rank: Newbie

Joined: 1/25/2020(UTC)
Posts: 1
United States
Location: Illinois
Same issue and same version except I am not doing any rendering. I have a new computer. I simply did a save as and made a revision in 2D and now the file is lost with this same error message. the client now want to go back to that design and I have to redo the entire design.
This issue needs a fix!!! or an explanation other than a video card.
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Forum Host  
#5 Posted : Sunday, January 26, 2020 1:11:53 AM(UTC)
Forum Host

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Hi there,

Did you install this update?

If you updated the program and you still have problems, contact Punch Tech Department

Hope this helps.
Punch! Software Forum Host
Questions or Comments about the Forum? Email Me!
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