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amigadon  
#1 Posted : Sunday, June 2, 2019 3:13:44 PM(UTC)
amigadon

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is it safe to open a file nandu.js from s3.punchsoftware.com? PunchPopupCapture.PNG (126kb) downloaded 5 time(s). PunchPopupCapture.PNG (126kb) downloaded 5 time(s). PunchPopupCapture.PNG (126kb) downloaded 5 time(s).
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Patricia G.  
#2 Posted : Sunday, June 2, 2019 3:19:37 PM(UTC)
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Hi there,

I didn't see this problem before.

Is this a new installation? Did you click any link in the Welcome Screen? Does this happen every time you open the program?
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amigadon  
#3 Posted : Monday, June 3, 2019 3:49:12 PM(UTC)
amigadon

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It started a couple of days ago and it happens every time I open the program. I'm afraid it might be some kind of new virus or malware so I haven't opened it though I do have Malware Bytes and Malware Hunter running on my computer and I haven't received any warnings except that popup. I did try to import an object that failed about the time this started.
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Patricia G.  
#4 Posted : Monday, June 3, 2019 4:14:41 PM(UTC)
Patricia G.

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Hi there,

As I can't check the settings and files in your computer, please, contact Punch Tech Support => go to this page => click on the right - bottom corner (there is a red "Online" button).
For a faster solution, you can do a reference to this post.

Hope this helps
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amigadon  
#5 Posted : Monday, June 3, 2019 5:22:16 PM(UTC)
amigadon

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Windows defender is reporting it as
Trojan:JS/Foretype.A!ml
Severe |Detected with Windows Defender Antivirus Windows Defender said it quarantined it but when I start Punch! Home Design-Architectural Series, I still get the Popup.It must have attached it self to my program and every time I restart the program it re infects my computer. I scanned the Program with Malwarebytes but it did not detect it. I have Notified Malwarebytes and Malware Hunter is Doing a file scan now and I am going to do an off line deep scan with Windows Defender as soon as Malware Hunter completes the file scan. Dose anyone have any suggestions?
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Patricia G.  
#6 Posted : Monday, June 3, 2019 6:26:40 PM(UTC)
Patricia G.

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Hi there,

Did you try Malwarebytes? (it is free and the best, IMO)

Hope this helps.
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amigadon  
#7 Posted : Tuesday, June 4, 2019 3:15:19 PM(UTC)
amigadon

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I some how managed to get rid of it "Trojan:JS/Foretype.A!ml" I have Malwarebytes Pro and Malware Hunter neither one found it. I ran, SFC /SCANNOW, DISM /Online /Cleanup-Image /RestoreHealth and safe booted and ran Microsoft repair tool "mset.exe"
I did a scan and fix with Glary Utilities. Punch! Home Design-Architectural Series is now starting with out the popup. Sorry if I wasted any one's time. A hart felt thanks if I did.
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Patricia G.  
#8 Posted : Tuesday, June 4, 2019 4:40:30 PM(UTC)
Patricia G.

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Hi there,

I just received an email from Punch Tech support => this issue was a Punch problem that was corrected.ThumpUp
The tech Support message => "Customers are good to open their software now!. They should no longer see the Nandu.Js prompt."

Hope this helps.
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thanks 1 user thanked Patricia G. for this useful post.
amigadon on 7/22/2019(UTC)
Patricia G.  
#9 Posted : Tuesday, June 4, 2019 7:12:16 PM(UTC)
Patricia G.

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By the way...

A few weeks ago you asked for additional Punch objects. Coming Soon! BigGrin

Hope this helps.
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amigadon  
#10 Posted : Wednesday, June 5, 2019 2:07:59 PM(UTC)
amigadon

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Thanks so much, sorry to be such a pain in the, you know what!
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Patricia G.  
#11 Posted : Wednesday, June 5, 2019 2:23:46 PM(UTC)
Patricia G.

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You're welcome! BigGrin
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