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JKHolmes  
#1 Posted : Thursday, July 22, 2021 6:11:27 PM(UTC)
JKHolmes

Rank: Newbie

Joined: 7/22/2021(UTC)
Posts: 6
United States
Location: Fairfield

Hello, brand new to this particular software, though have used Live Home 3D extensively

In trying to get some familiarity with basics, I find that often when I am moving around in 3d view via my trackball, suddenly the view goes upside down. I have no clue how or why, or how to reverse it.

Can someone help out this green newbie? Confused

Related, disappointed that WASD does not work for moving around, it is tiring having to reset the hand. Am I missing something? Settings seem quite limited.

Thanks BigGrin
Joe
Joe Keefe
Punch Home & Landscape Design Professional
Ver 21...always latest build
Forum Host  
#2 Posted : Thursday, July 22, 2021 6:15:35 PM(UTC)
Forum Host

Rank: Advanced Member

Joined: 2/5/2002(UTC)
Posts: 130

Thanks: 5 times
Was thanked: 17 time(s) in 15 post(s)
Hi there,

when you post questions at the Forum, please inform the exact version number of your program (V15 or V18 or V21, etc)
Different programs and versions include different features, so we need the information in order to provide the correct solutions.
On the PC you will find this info in the main menu => Help => About… On the Mac this info is on the title menu => About…

If possible, include a screenshot of the issue
How to add images
Punch! Software Forum Host
Questions or Comments about the Forum? Email Me!
punchforumhelp@gmail.com
JKHolmes  
#3 Posted : Thursday, July 22, 2021 6:18:17 PM(UTC)
JKHolmes

Rank: Newbie

Joined: 7/22/2021(UTC)
Posts: 6
United States
Location: Fairfield

Just purchased today
21.0.0.1023
Professional
Joe Keefe
Punch Home & Landscape Design Professional
Ver 21...always latest build
JKHolmes  
#4 Posted : Thursday, July 22, 2021 6:35:38 PM(UTC)
JKHolmes

Rank: Newbie

Joined: 7/22/2021(UTC)
Posts: 6
United States
Location: Fairfield

It may not be upside down, but it is confusing, first pic is when I left click and move trackball, 2nd is when I release the button. Very odd, I don't get it.

Punch 1.jpg (424kb) downloaded 4 time(s). Punch 2.jpg (744kb) downloaded 1 time(s).
Joe Keefe
Punch Home & Landscape Design Professional
Ver 21...always latest build
Patricia G.  
#5 Posted : Thursday, July 22, 2021 7:31:53 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,400

Thanks: 7 times
Was thanked: 113 time(s) in 111 post(s)
Hi there,

The images you sent look odd and these are not the expected results using Punch, as you can see in the image below, showing the same project.

Rendering.jpg (99kb) downloaded 0 time(s).

Let's try to fix the issue:

1 - Close the program => reopen the program => open the same sample plan => don't change any elevation or program setting => visualize in 3D. Do you see the same issues?

2 - If you try the option above and the program still shows the same issue, try this => if you are using a laptop and it is in a docking station, remove it. Some computers have a USB dongle video cable. Try it without the cable.

3 - Try to use the program with a simple mouse.

Hope this helps.
Patricia G.- Forum Moderator
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