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Patricia G.  
#1 Posted : Saturday, March 8, 2014 12:00:00 AM(UTC)
Patricia G.

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Hi there,

This issue is not related with Win 7 - 64 bit (I use the same configuration without problems). The problem is related with your video card

As a general rule, try the following maintenance steps in your computer:
1 - Check the website of your video card manufacturer and update the drivers

2 - Go to the video setup on your PC (may be different for different versions of Windows and video card); for most, click on an empty part of the windows Desktop, click on Settings->Advanced->Troubleshoot). Back the accelerations slider to the left, one level each time and see if the problem disappears. For Windows 7 --> Right Click on your desktop. --> Personalize --> display --> Change Display settings--> Advanced

3 - Right click on the wallpaper (look for a place without icons)--> Properties--> Settings--> Advanced--> Open GL--> Compatibility Settings--> Force 16 bits--> Apply--> OK

4 - Set your video color depth at 24 or 32 bits ("true color")

5 - Go to www.microsoft.com/directx, and see what version is current and check if you have this version installed in your computer

6 - Some users reported additional problems--> in this case change the color settings from 32 bit to 16 bit

Now, if you the accelerations controls are not available, this means that you don't have a dedicated memory for video. In this case, go to the control panel of your video chip / adapter --> performance --> move the control and set down the performance. This may help

You'll find several discussions about this here at the forum --> search with the keywords "black screen" or "frozen image" or "texture going to the grass" or "texture going to the sky"

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