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Patricia G.  
#1 Posted : Wednesday, March 22, 2017 7:00:00 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,114

Thanks: 6 times
Was thanked: 67 time(s) in 66 post(s)
Hi there,

Probably, it is a bad download, so you need to delete the update files and then Punch will start again and can try downloading the update again. Please follow these steps

- Delete the files in C:\Users\\AppData\Roaming\Punch! Software\Home and Landscape 19.0\Staging.

- AppData may be a hidden folder. If so, you will have to show hidden files (Organize->Folder and Search Option->View Tab->Show hidden files, folders, or drives)

Patricia G. / Forum Moderator
--> My website: www.punchhelpers.com
--> My all in one e-book for V19 (Windows): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Windows Version
--> My all in one e-book for V19 (Mac): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Mac Version
--> My all in one e-book for V18: Learning Punch Software (R): Training, Tools & Tutorials for V18
--> My Home Design e-book: Designing your Dream Home Using Punch Software
--> My all in one e-book for previous versions: Learning Punch Software (R): Training, Tools & Tutorials - 2nd Edition
--> My e-book: Learning Punch Software (R): Basic & Advanced Training-Second Edition
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing-Second Edition
--> My e-book: Learning Punch Software (R): Power Tools-Second Edition
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> My Tips & Tricks notes: https://www.facebook.com/punchhelpers.links/notes
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
deciacco  
#2 Posted : Thursday, March 23, 2017 7:00:00 PM(UTC)
deciacco

Rank: Newbie

Joined: 3/22/2017(UTC)
Posts: 0

Thank you for your suggestion, but that didn't work. I attached an screenshot of the error I keep getting.
Patricia G.  
#3 Posted : Thursday, March 23, 2017 7:00:00 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,114

Thanks: 6 times
Was thanked: 67 time(s) in 66 post(s)
I will check this with my contact in Punch.

In the meantime, if you wish to post images --> follow these steps:
- upload your picture to a free online photo album like Photobucket or Flickr or Picassa, for example
- Look for the link of your picture (usually, photo albums provide a "link for a forum" script) --> copy the full URL --> Paste the link in your post.

Patricia G. / Forum Moderator
--> My website: www.punchhelpers.com
--> My all in one e-book for V19 (Windows): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Windows Version
--> My all in one e-book for V19 (Mac): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Mac Version
--> My all in one e-book for V18: Learning Punch Software (R): Training, Tools & Tutorials for V18
--> My Home Design e-book: Designing your Dream Home Using Punch Software
--> My all in one e-book for previous versions: Learning Punch Software (R): Training, Tools & Tutorials - 2nd Edition
--> My e-book: Learning Punch Software (R): Basic & Advanced Training-Second Edition
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing-Second Edition
--> My e-book: Learning Punch Software (R): Power Tools-Second Edition
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> My Tips & Tricks notes: https://www.facebook.com/punchhelpers.links/notes
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
deciacco  
#4 Posted : Sunday, March 26, 2017 7:00:00 PM(UTC)
deciacco

Rank: Newbie

Joined: 3/22/2017(UTC)
Posts: 0

deciacco  
#5 Posted : Sunday, March 26, 2017 7:00:00 PM(UTC)
deciacco

Rank: Newbie

Joined: 3/22/2017(UTC)
Posts: 0

for what it's worth...i took the patch file out of the staging directory, changed the extension to .exe from .patch and tried to run the file. got the error message in the link below:

https://photos.smugmug.c...KGt3GN/0/O/i-DKGt3GN.jpg
Patricia G.  
#6 Posted : Sunday, March 26, 2017 7:00:00 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,114

Thanks: 6 times
Was thanked: 67 time(s) in 66 post(s)
Hi there,

My contact in Punch sent you an email on Friday and I sent another one few minutes ago.

Please, check the suggested solution and let us know about the results.

Patricia G. / Forum Moderator
--> My website: www.punchhelpers.com
--> My all in one e-book for V19 (Windows): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Windows Version
--> My all in one e-book for V19 (Mac): Learning Punch Software (R): Training, Tools & Tutorials for V19 - Mac Version
--> My all in one e-book for V18: Learning Punch Software (R): Training, Tools & Tutorials for V18
--> My Home Design e-book: Designing your Dream Home Using Punch Software
--> My all in one e-book for previous versions: Learning Punch Software (R): Training, Tools & Tutorials - 2nd Edition
--> My e-book: Learning Punch Software (R): Basic & Advanced Training-Second Edition
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing-Second Edition
--> My e-book: Learning Punch Software (R): Power Tools-Second Edition
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> My Tips & Tricks notes: https://www.facebook.com/punchhelpers.links/notes
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
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