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#1 Posted : Monday, December 09, 2019 8:45:41 AM(UTC)

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Joined: 12/9/2019(UTC)
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United States
Location: FL

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My saved project won't load after the new update? Did I lose 6 hours of work? I save my file every 15 min. I shut down the program and then restarted later. I went to recent, clicked on the project and nothing loads?
Patricia G.  
#2 Posted : Monday, December 09, 2019 10:46:46 AM(UTC)
Patricia G.

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Joined: 10/31/2002(UTC)
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Hi there,

there are a number of reasons for this type of issue (hardware, installation, memory, etc).

As you probably know, this Forum is user to user and we are just volunteers, so we can't help with installation / computer / hardware issues because we can't access and evaluate your computer conditions or personalized settings.

Please, contact technical support so they can check the issues in your computer (software and hardware), Windows settings, etc. and also they will check your system, limitations, etc. They are right experts for these problems.
support@encore.com or submit a ticket

Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
thanks 1 user thanked Patricia G. for this useful post.
jmcooch5 on 12/10/2019(UTC)
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