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G, Steven  
#1 Posted : Tuesday, March 23, 2021 5:53:36 PM(UTC)
G, Steven

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Just upgraded from Ver 17 to Ver 21. Trying to bring up a drawing previously done on Ver 17. The grid and drawing only show up in the lower right quadrant of the screen. Same thing if I bring up a sample plan.
Patricia G.  
#2 Posted : Tuesday, March 23, 2021 6:56:27 PM(UTC)
Patricia G.

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Hi there,

Please , see this answer.

Hope this helps.
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G, Steven  
#3 Posted : Tuesday, March 23, 2021 9:26:40 PM(UTC)
G, Steven

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Neither of those situations apply.
Version 17 worked fine on this Desktop PC, but the new version 21 has this problem. I have upgraded to most recent version of Windows 10 just before loading V21 and perhaps that has caused a problem.
I have version 21 working fine on my laptop with the older version of windows 10.
Patricia G.  
#4 Posted : Tuesday, March 23, 2021 9:44:03 PM(UTC)
Patricia G.

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The settings of this post are a recommendation of tech support for several users. As this didn't happen in my computers, I don't have any additional ideas.

I'd suggest that you submit a ticket to Tech support and see if they have any additional solution.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
thanks 1 user thanked Patricia G. for this useful post.
G, Steven on 3/25/2021(UTC)
G, Steven  
#5 Posted : Friday, March 26, 2021 10:35:03 AM(UTC)
G, Steven

Rank: Newbie

Joined: 2/14/2007(UTC)
Posts: 7

Thanks: 1 times
Could not find way to reply to last message on this existing topic (no Reply button exists on the last reply), but did want to give a final update.
Tech Support suggested turning on Hardware Acelleration, but it was already ON. This made me think there might be a problem with the graphics imbedded in the mother board of the PC. I then inserted a separate graphics card and this has solved the display problem.
Thanks again for you help.
Patricia G.  
#6 Posted : Friday, March 26, 2021 11:21:06 AM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,338

Thanks: 8 times
Was thanked: 106 time(s) in 104 post(s)
Thank you for your feedback! ThumpUp

Glad to know that the issue is solved. I will add this information in the Tips section in order to help other users.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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