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[V20] Home Design Studio Complete v20 will not open in macOS Big Sur, Version 11.0.1
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Henny K  
#1 Posted : Wednesday, November 18, 2020 3:19:39 AM(UTC)
Henny K

Rank: Newbie

Joined: 11/18/2020(UTC)
Posts: 3
Philippines
Location: Iligan City
I do have a problem with v20 and macOS 11.0.1. The files are there (checked the MB size) but none of them will open. Am in the middle of a deadline so the sooner this gets resolved the better. I assume that I am not the only one.

Thanks!
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Patricia G.  
#2 Posted : Wednesday, November 18, 2020 3:54:44 AM(UTC)
Patricia G.

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Hi there,

As I stated in the previous post, I received a confirmation that the V20 files should work with mac OS Big Sur.

I am assuming that tech support will need to check the files as well as your Mac settings therefore, in order to save time, I'd suggest that you contact directly Punch Tech Support.

Hope this helps.
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Henny K  
#3 Posted : Wednesday, November 18, 2020 4:42:36 AM(UTC)
Henny K

Rank: Newbie

Joined: 11/18/2020(UTC)
Posts: 3
Philippines
Location: Iligan City
Thanks Patricia. I have already tried 3 times since yesterday but have not received any response from them...
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Patricia G.  
#4 Posted : Wednesday, November 18, 2020 2:06:31 PM(UTC)
Patricia G.

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Hi there,

I received this request from tech support:

"Would it be possible to provide an example file to track down further?
Is this an ESD or MAS app the customer is having problems with?"

Let me know.
Patricia G.- Forum Moderator
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Patricia G.  
#5 Posted : Tuesday, November 24, 2020 11:35:00 PM(UTC)
Patricia G.

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Hi All,

Update regarding the Mac V20 + Big Sur issue.

Tech support analyzed the V20 file that crashed using Big Sur and they found an interference when you insert certain symbols and characters. For example, in the image below, you can see that the text should read 37.8828 m² but instead you see 37.8828 m².
Unfortunately Big Sur crashes with this issue.

Rich text.JPG (11kb) downloaded 4 time(s).

So, a couple of solutions for Mac V20 + Big Sur users:
1 - Avoid the use of Rich Text symbols (such as an exponential character, for example)
2 - If you have a file that you can't open and you have another Punch build, try to open the file and delete the Rich Text symbols. If you don't have another build, just let me know.

Hope this helps.
Patricia G.- Forum Moderator
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