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RonAustin  
#1 Posted : Monday, April 19, 2010 12:00:00 AM(UTC)
RonAustin

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Joined: 4/18/2010(UTC)
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Can an AVI file be played on another computer that doesn't have Punch installed? It plays fine in my Window Media Player, but I can't burn a copy onto a CD of DVD.
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Patricia G.  
#2 Posted : Monday, April 19, 2010 12:00:00 AM(UTC)
Patricia G.

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Hi RonAustin,

an AVI file is video file, is the video format used by Punch to export the Animator PT files but it is not a proprietary Punch file
You can play it in any computer, as you can see in this example
http://www.punchhelpers.com/avitest

I sent CDs and DVDs with AVI files to my customers all the time and without problems. Can you describe the problem when you try to burn the CD / DVD? or can you burn but you can't play?

Patricia
Patricia G.- Forum Moderator
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RICARDOMANJARREZ  
#3 Posted : Monday, November 18, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

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Joined: 11/18/2013(UTC)
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When I exported a file after I designed a path I can only see the fade portions at the beginning and at the end of the total path I cannot see the segments what can I do to see the whole path?
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Patricia G.  
#4 Posted : Monday, November 18, 2013 12:00:00 AM(UTC)
Patricia G.

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Hi Ricardo,

there are several reasons for this issue, but in order to narrow the problem, I need some additional information
- Please include the title, version, and platform you are using. On the PC you will find this info in the main menu->Help->About…
- Some issues can be related to hardware you are using. Please post any information you have on your system (operating system, video card, etc).
- In addition, please, inform the size of your file

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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RICARDOMANJARREZ  
#5 Posted : Tuesday, November 19, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

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Joined: 11/18/2013(UTC)
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my video card is NVIDIA Ge Force 6150
my OS: windows vista home premium 32 bits
RAM 2 GB
my Platform: Home Design Architectural Series V 10.0.0 and the animator platform is: v 10.0.1
the file size is 6.34 MB
appreciate your help
Regards Ricardo
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Patricia G.  
#6 Posted : Tuesday, November 19, 2013 12:00:00 AM(UTC)
Patricia G.

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Hi Ricardo

there are 3 aspects regarding this issue
- Program: the V10 program is very old (current version is V17.5) so perhaps some current drivers don't work with an old program.
- Video card: You have a video chip, integrated with the motherboard. As a general rule if you have an onboard video card you don't have dedicated video memory--> therefore as your processor is consuming resources for rendering calculations, you've low resources for graphic purposes, because they are shared resources. So, in this case, you can't see the rendered images.
What do you get between the 2 fade segments? a black screen?
- Animator settings: usually the animator issues are related with the settings of the animation tool, specifically with the Segment Length (time in seconds, first setting in the right bar) --> comparing this issue with a real life movie --> if you are recording a movie with a 10 ft path and you walk very fast (doing it in 5 seconds, for example) you will run and the movie will be "jumpy", but if you walk slowly, the camera will "flow"
Of course, as you increase the time for each segment, the rendering time will be higher

In the meantime, check this sample elaborated with the Animator. Notice that this movie was edited after Punch, to add music. As it is a big file, depending of your connection, it may take few minutes to load.

http://www.punchhelpers.com/avitest

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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RICARDOMANJARREZ  
#7 Posted : Tuesday, November 19, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

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Joined: 11/18/2013(UTC)
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Thankyou Patricia for your response bad news for me having an old version the video that you mention is great i would like to do something similar .regarding your question the image that i have in the midle of the fading portions is a frozzen image with some blinking once in a while but i can see the last frames of the path at the end of the file when fading again at the last portion.
is there any way that i can upgrade my software to v17 ? do you think this can solve this issue ?
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Patricia G.  
#8 Posted : Tuesday, November 19, 2013 12:00:00 AM(UTC)
Patricia G.

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Ricardo,

You're welcome! :-)
Let's try to narrow the problem and see if there is a solution
Close your file for now.
Open a new and empty file => draw just one simple wall => create an animation with just one segment with length= 10 seconds => let me know if this animation works

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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RICARDOMANJARREZ  
#9 Posted : Wednesday, November 20, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

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Joined: 11/18/2013(UTC)
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I have a wall and a path of 10 seconds; same problem i can see a movement for the first 2 seconds starting fading at the begining of the wall then freeze image no black just stop and only showing a static wall and at the 9 th second i start seeing movement back again together with fading at the other end of the wall this means that i can have video for the first 2 and the last two seconds and the rest freeze image
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Patricia G.  
#10 Posted : Wednesday, November 20, 2013 12:00:00 AM(UTC)
Patricia G.

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Hi Ricardo,

Let's try these maintenance steps:

1 - Check the website of your video card manufacturer and update the drivers

2 - Go to the video setup on your PC (may be different for different versions of Windows and video card); for most, click on an empty part of the windows Desktop, click on Settings->Advanced->Troubleshoot). Back the accelerations slider to the left, one level each time and see if the problem disappears.

3 - Right click on the wallpaper (look for a place without icons)--> Properties--> Settings--> Advanced--> Open GL--> Compatibility Settings--> Force 16 bits--> Apply--> OK

4 - Set your video color depth at 24 or 32 bits ("true color")

5 - Go to http://support.microsoft.com/kb/179113 , and see what version is current and check if you have this version installed in your computer

6 - Some NVidia card users reported additional problems--> in this case change the color settings from 32 bit to 16 bit

Now, if you the accelerations controls are not available, this means that you don't have a dedicated memory for video. In this case, go to the control panel of your video chip / adapter --> performance --> move the control and set down the performance. This may help

After all these steps, try to create an animation with the file containing just one wall

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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RICARDOMANJARREZ  
#11 Posted : Wednesday, November 20, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

Rank: Newbie

Joined: 11/18/2013(UTC)
Posts: 0
I can not see improvement in my file yet after your sugestions I'm very sorry would you like me to send you the file for your evaluation ?
do you have an e mail to doit ? I really appreciate your time and assitance on this thanks a lot.
Ricardo.
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Patricia G.  
#12 Posted : Wednesday, November 20, 2013 12:00:00 AM(UTC)
Patricia G.

Rank: Advanced Member

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Hi Ricardo,

You're welcome!:-)

The file is not important now. The problem is inside the computer. I'd need some additional information
- Can you tell me the version number of your program V7, V10, etc. You will find this info in Help -> about
- Can you tell me the specs and type of processor as well as the memory RAM capability that you have?
- Go to your Control Panel, then to your Language Settings. Can you inform the default language?

Also, please, run Malwarebytes http://www.malwarebytes.org/

and also Spybot
http://www.safer-networking.org/

(yes, run both, because they find different things)

Let me know

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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WWW
RICARDOMANJARREZ  
#13 Posted : Thursday, November 21, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

Rank: Newbie

Joined: 11/18/2013(UTC)
Posts: 0
Punch program: Home Design AS4000 V 10.0.0 Year 2005
PC processor: AMD Turion (tm) 64x2 Mobile Technology TL-64 2.20 GHz
RAM: 2.0 GB 32 bit operating system
Language: English
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Patricia G.  
#14 Posted : Thursday, November 21, 2013 12:00:00 AM(UTC)
Patricia G.

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Ricardo,

Did you run Malwarebytes and Spybot? What did they find?

Also, in order to check the vc state and memory leaking: can you please try to play a game in your computer? if you don't have any game, go to Game tab of your computer and try to play Chess or Solitaire

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
Back to top
WWW
RICARDOMANJARREZ  
#15 Posted : Thursday, November 21, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

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Joined: 11/18/2013(UTC)
Posts: 0
Hi Patricia
I im downloading the anti spy's i'll let you know the results during the day also i will play the games i will keep in contact and again thanks for your time
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Patricia G.  
#16 Posted : Thursday, November 21, 2013 12:00:00 AM(UTC)
Patricia G.

Rank: Advanced Member

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Hi Ricardo,

You're welcome!
Let me know about the results

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
Back to top
WWW
RICARDOMANJARREZ  
#17 Posted : Friday, November 22, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

Rank: Newbie

Joined: 11/18/2013(UTC)
Posts: 0
2 objects were detected with MalwareBytes and i deleted: PUP.Optional.Softonic.A (File) and PUP.Optional.Delta.A (Registry Key).
With SpyBot i can see a similar Delta toolbar Registry Key what i noticed is that this "bug" can not be removed after i rescaned with SpyBot for more than three times do you think this is the cause of my problem ? I make a new 10 sec file but still i can not see it all the way.
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Patricia G.  
#18 Posted : Friday, November 22, 2013 12:00:00 AM(UTC)
Patricia G.

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Was thanked: 141 time(s) in 139 post(s)
Hi Ricardo,

Probably, but I need the last test that I asked: can you try to play a game in your computer?

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
Back to top
WWW
RICARDOMANJARREZ  
#19 Posted : Friday, November 22, 2013 12:00:00 AM(UTC)
RICARDOMANJARREZ

Rank: Newbie

Joined: 11/18/2013(UTC)
Posts: 0
I play solitaire several times with no problem cards move nice and fluent
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Patricia G.  
#20 Posted : Friday, November 22, 2013 12:00:00 AM(UTC)
Patricia G.

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Hi Ricardo,

OK, this is what I think: as you saw, you have two issues in your computer. You delete them and they appear again. This means that one (or several) programs resident in your computer are infected with a virus. As they are acting all the time, you delete the virus and it appears again
Why this is important?: because when the virus is acting, it is using your computer processor and memory, so you can't create an animation because the virus is using all the resources, specially the memory: this is called "memory leak"
My suggestion is that you try to contact the manufacturers of malwarebytes (they answer the emails very fast) and ask for help to remove the two issues in your computer. They will be able to tell you the name of the infected program(s). Unfortunately, virus and Trojans are not my field (I am just an Architect).
Also, try to verify the resources manager, in order to check the available memory to run Punch
Hope this helps

Patricia
--> My website: www.punchhelpers.com
--> My e-book: Learning Punch Software (R): Basic & Advanced Training
--> My e-book: Learning Punch Software (R): Importing, Exporting and Printing
--> My free e-book: Learning Punch Software (R): Mini - Tutorials
--> My e-books free video presentation: Pat's e-books
--> My Facebook page: https://www.facebook.com/punchhelpers.links
--> Twitter: Follow me on Twitter
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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