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mjsmith000  
#1 Posted : Saturday, January 05, 2019 8:13:33 PM(UTC)
mjsmith000

Rank: Newbie

Joined: 1/4/2019(UTC)
Posts: 7
United States
Location: California

Thanks: 3 times
Was thanked: 1 time(s) in 1 post(s)
I can't seem to add Paint, Materials, etc. to my Favorites.
I right click on the object, then select "Add to Favorites", but when I tried to go to Favorites nothing is there. Can anyone see what I am doing wrong?
Trouble with Favorites.JPG (118kb) downloaded 6 time(s).
Patricia G.  
#2 Posted : Saturday, January 05, 2019 10:55:13 PM(UTC)
Patricia G.

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Joined: 10/31/2002(UTC)
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Hi there,

I am not sure why you can't add the paint colors to your favorites library. It works fine in my computer (see image below)

Favorites.jpg (24kb) downloaded 3 time(s).

I'd suggest that you check this issue with the Technical department (support@encore.com), so they can verify if all the files are present or if this is a hardware / software problem.

Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
thanks 1 user thanked Patricia G. for this useful post.
mjsmith000 on 1/6/2019(UTC)
mjsmith000  
#3 Posted : Monday, January 07, 2019 6:28:27 PM(UTC)
mjsmith000

Rank: Newbie

Joined: 1/4/2019(UTC)
Posts: 7
United States
Location: California

Thanks: 3 times
Was thanked: 1 time(s) in 1 post(s)
Thanks! I reported the issue and support says this is a software issue. I will repost once the issue is resolved.
Patricia G.  
#4 Posted : Monday, January 07, 2019 7:06:35 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 8,386

Thanks: 6 times
Was thanked: 42 time(s) in 41 post(s)
You're welcome!

Thank you for your feedback ThumpUp
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
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