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rblochli24  
#1 Posted : Sunday, December 01, 2019 5:34:50 PM(UTC)
rblochli24

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Joined: 7/12/2019(UTC)
Posts: 4
United States

Dell XPS13 running latest version of windows and i updated Punch to the latest. Plugged into Dell Display Link dock with two HDMI monitors. In the Punch software the mouse cursor does not line up with the object. Once i place it i can not grab it unless the cursor is about 4" above and 7" to the right. Any ideas?
Forum Host  
#2 Posted : Sunday, December 01, 2019 6:39:32 PM(UTC)
Forum Host

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Hi there,

Please confirm => Do you have Punch Professional V 20.0.1.1016, running on Windows 10?
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rblochli24  
#3 Posted : Monday, December 02, 2019 12:06:29 PM(UTC)
rblochli24

Rank: Newbie

Joined: 7/12/2019(UTC)
Posts: 4
United States

Yes
rblochli24  
#4 Posted : Monday, December 02, 2019 12:08:51 PM(UTC)
rblochli24

Rank: Newbie

Joined: 7/12/2019(UTC)
Posts: 4
United States

if I use the laptop monitor it is fine. I bought a dongle to try the monitor plugged in directly but I haven’t been able to try it yet. Maybe this weekend
Patricia G.  
#5 Posted : Monday, December 02, 2019 1:01:24 PM(UTC)
Patricia G.

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Hi there,

As you probably know, this Forum is user to user so we can't help with installation / computer / hardware issues because we can't access and evaluate your computer conditions or personalized settings.

Please, contact technical support so they can check the issues in your computer (software and hardware), Windows settings, etc. and also they will check your system, limitations, etc. They are experts for these type of problems.
support@encore.com or submit a ticket

Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
rblochli24  
#6 Posted : Sunday, December 08, 2019 12:45:56 PM(UTC)
rblochli24

Rank: Newbie

Joined: 7/12/2019(UTC)
Posts: 4
United States

great thanks - i did confirm it works fine with the dongle
Patricia G.  
#7 Posted : Sunday, December 08, 2019 12:59:41 PM(UTC)
Patricia G.

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You're welcome!
Thank you for your feedback ThumpUp
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
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