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awilcox1  
#1 Posted : Thursday, December 30, 2021 12:35:12 PM(UTC)
awilcox1

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Joined: 1/22/2010(UTC)
Posts: 2

For the past couple of weeks, Everytime I try to print to my HP 6500 Punch software (V21) crashes, it didn't do that before. Also, when I try to save a 3d image and do a photo rendering, the software also crashes, what's going on. My software did not do that before. I have the latest version of windows 10.é The pilots seem to be up to date also.
Patricia G.  
#2 Posted : Thursday, December 30, 2021 2:34:06 PM(UTC)
Patricia G.

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Hi there,

I'd say that it is a hardware problem.

- If your video card is integrated, usually, these cards don't have a good performance for rendering purposes. Anyway, I'd suggest that you verify / check / update the settings and drivers of your video card.
- Large files need more Ram memory, so close any other application, browsers, etc..
- Go to => Edit => Preferences => System => Graphics => Hardware Acceleration. By default, the level of the accelerations is "Full" => Move the control to the center and see if your issue is solved. If not, move the control to the left (None) => check if your issue is solved.

If the tips above don't solve the issue, I'd recommend that you contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. as well as your system, limitations, etc.

Hope this helps.
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awilcox1  
#3 Posted : Thursday, December 30, 2021 10:42:25 PM(UTC)
awilcox1

Rank: Newbie

Joined: 1/22/2010(UTC)
Posts: 2

Originally Posted by: Patricia G. Go to Quoted Post
Hi there,

I'd say that it is a hardware problem.

- If your video card is integrated, usually, these cards don't have a good performance for rendering purposes. Anyway, I'd suggest that you verify / check / update the settings and drivers of your video card.
- Large files need more Ram memory, so close any other application, browsers, etc..
- Go to => Edit => Preferences => System => Graphics => Hardware Acceleration. By default, the level of the accelerations is "Full" => Move the control to the center and see if your issue is solved. If not, move the control to the left (None) => check if your issue is solved.

If the tips above don't solve the issue, I'd recommend that you contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. as well as your system, limitations, etc.

Hope this helps.



I have the same computer and hardware for the past year or so and never had the problem before. I've recently had help adding more objects in my V21 adding a data file. I I print a 2d or 3d plan, I have no problem with my HP laser jet printer, but if I print with my HP inkjet, it crashes. dido if I try photo rendering, but not when I do other types...so far
Forum Host  
#4 Posted : Thursday, December 30, 2021 10:48:07 PM(UTC)
Forum Host

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Hello,

We can't check these hardware issues from here, so please, proceed as stated in the post above.

Originally Posted by: Patricia G. Go to Quoted Post

If the tips above don't solve the issue, I'd recommend that you contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. as well as your system, limitations, etc.
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