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54Rigger  
#1 Posted : Tuesday, June 7, 2022 3:33:06 PM(UTC)
54Rigger

Rank: Newbie

Joined: 6/7/2022(UTC)
Posts: 2
Canada
Location: QC

Thanks: 1 times
I recently opened up a Design from a year ago,

When switching to 3D walkaround the viewer window. locks up for a minute or so, it does this a few times then the program just closes

running Monterey 12.4. v.20 of Design Studio complete
Patricia G.  
#2 Posted : Tuesday, June 7, 2022 3:58:28 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,423

Thanks: 7 times
Was thanked: 114 time(s) in 112 post(s)
Hi there,

This is a problem related with your OS.
As you probably know, this Forum is user to user, therefore, we can't help with these issues because we are not allowed to access and evaluate your computer conditions or custom settings.

Please, contact technical support so they can check the issues in your computer (software and hardware), settings, etc. and in addition, they will check your system, limitations, etc.
Use this form to submit a ticket.

Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
thanks 1 user thanked Patricia G. for this useful post.
54Rigger on 6/7/2022(UTC)
54Rigger  
#3 Posted : Tuesday, June 7, 2022 4:43:07 PM(UTC)
54Rigger

Rank: Newbie

Joined: 6/7/2022(UTC)
Posts: 2
Canada
Location: QC

Thanks: 1 times
Thankyou, I didn't initially see any other options for support on the website, they are all well hidden.
Patricia G.  
#4 Posted : Tuesday, June 7, 2022 5:57:47 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,423

Thanks: 7 times
Was thanked: 114 time(s) in 112 post(s)
You're welcome! ThumpUp

All the options are in the "Contact Us" section.

Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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