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Patricia G.  
#1 Posted : Tuesday, May 29, 2007 12:00:00 AM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
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Hi new2punch,

I saw this same problem in February
Punchhelpers, "Wall break creates a ceiling" #1, 12 Feb 2007 8:35 am

In this case, the user sent me the file and I checked it as well as his system
The interesting detail is that the "ghost" ceiling doesn't appear in my computer

At the end, we discovered the reason: the problem was related with the user's video card

So, my best advice--> perform a maintenance in your computer, including the update of the VC drivers.1 - Check the website of your video card manufacturer and update the drivers
2 - Go to www.microsoft.com/directx, and see what version is current and check if you have this version installed in your computer
3 - Right click on the wallpaper (look for a place without icons)--> Properties--> Settings--> Advanced--> Open GL--> Compatibility Settings--> Force 16 bits--> Apply--> OK
4 - Set your video color depth at 24 or 32 bits ("true color")
5 - Go to the video driver setup on your PC (may be different for different versions of Windows and video card); for most, click on an empty part of the windows desktop, click on Settings->Advanced->Troubleshoot). Back the accelerations slider all the way to the left, turning off accelerations--> OK

If this doesn't work, send me your file and I will check it

Patricia
Patricia G.- Forum Moderator
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