Rank: Advanced Member
Joined: 11/1/2002(UTC) Posts: 7,703
Thanks: 9 times Was thanked: 150 time(s) in 147 post(s)
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Hi Pete, Several users with the same problem told me that is not a virus but a spyware. These little applications are spy agents in your computer, sending information to third parties. Spywares and data miners are not detected by Norton Antivirus or Norton Internet Security Go to http://www.lavasoftusa.com/ and download the free Ad-Aware Personal. Is a very good product and will clean your computer Let us know if you need additional help Patricia |
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Rank: Advanced Member
Joined: 11/1/2002(UTC) Posts: 7,703
Thanks: 9 times Was thanked: 150 time(s) in 147 post(s)
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Yes, unfortunately we will need a combination of dozens of them. Some of them detect other anti adware sw as....spyware!! :-)
In my daughter's computer, NAV detected "Ezula" Is a spyware but it isn't detected by Lavasoft. NAV detected it but can't delete it. Is supposed to come with a sw we don't have. And I am still looking for a way to eliminate it. So, as you know, each adware situation is different from the other
In the case of the workshop users, they told me that Lavasoft solved their problem, but perhaps they have a different spyware altering the workshop
Patricia |
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Rank: Newbie
Joined: 11/9/2003(UTC) Posts: 2
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Haven't run adAware for awhile---but sure enough, 3D Custom Workshop appears to quit normally now.
Thanks!.
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Rank: Advanced Member
Joined: 11/1/2002(UTC) Posts: 7,703
Thanks: 9 times Was thanked: 150 time(s) in 147 post(s)
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Hi Pete Tompkins,
I am glad to know that it worked!!. Including your case, now I know 6 users that solved the 3D workshop issue with Adaware
Patricia |
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Rank: Newbie
Joined: 8/11/2005(UTC) Posts: 0
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I tried running both Adaware and Spybot to no avail.
I ran both in safe mode, then rebooted and now it works. Both found more spyware in safe mode.
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Rank: Advanced Member
Joined: 11/1/2002(UTC) Posts: 7,703
Thanks: 9 times Was thanked: 150 time(s) in 147 post(s)
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Hi John Umina,
I am glad to know you found the problem and thank you for your feedback. As you can check, lots of users solved the 3D workshop problem checking the spyware issue
Patricia |
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Rank: Newbie
Joined: 3/5/2006(UTC) Posts: 0
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I have all the spy ware in place but every time I open a item and say that I want or don't want it the box goes to a white box and I have to hit close serval times and then it wants to send a message to micro soft I reinstall twice and is there a way to uninstall before I reinstall Clair
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Rank: Advanced Member
Joined: 11/1/2002(UTC) Posts: 7,703
Thanks: 9 times Was thanked: 150 time(s) in 147 post(s)
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Hi Clair, There is a second reason for this problem. I saw this issue few days ago with other user, perhaps is a problem with the video driver. Try this First: go to the video driver setup on your PC (may be different for different versions of Windows; for most, click on an empty part of the windows desktop, click on Settings->Advanced->Troubleshoot). Back the accelerations slider all the way to the left, turning off accelerations--> OK . This will slow down the video. If this helps the problem, you can try going back in and restoring the accelerations by steps until the problem appears again While you are in Settings, be sure that the color quality setting is 24 or 32 bits per pixel ("True Color"). The 16 bits per pixel is the absolute minimum that it should be set at. Click on Start->Run and type in "dxdiag", and click Run. The DirectX diagnostic will run, and tell you what version of DirectX you are currently using. Go out to www.microsoft.com/directx, and see what version is the last. If your version is not current, read the install instructions and the system requirements. Download the latest version and install it, unless you are using Windows 95. Go onto the web to the website of your video card manufacturer . Look for downloads, and go see if you have the latest version of driver software for your model of video card (you can find your current driver's version at Video Settings->Advanced->Adapter). If there is a new one, download and install it using the manufacturer's directions. Let us know if you need more help Patricia |
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