Me again. :)
I'm going to paste a TON of information into this email, basically exactly what I sent to support, just in case somebody on this forum might know what's up. I REALLY want to keep using this software!
Hello,
I'll seek help on the forums as well but wanted to send this to your official support address too.
I bought this software last week and really like it but it's proving problematic. Initially, it worked fine using both 2D and 3D views split. Then I began having crashes where the program would close upon opening the 3D view. I thought I had solved it by completely disabling video adapter acceleration within the app but I'm again encountering crashes so I'll attach some information to this email.
The software is great and I'm really hoping it's compatible with my system and you'll be able to help me figure this out. I'm including quite a bit of information for you below.
System specs:
OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
System Manufacturer Dell Inc.
System Model XPS 8900
System Type x64-based PC
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 2.6.1, 5/23/2019
Installed Physical Memory (RAM) 32.0 GB
NVIDIA GeForce GTX 745
There's an onboard Intel graphics adapter but it's not being used and isn't enabled or loading the driver in the OS.
Below is the Windows Application Log error entry for the Punch crash.
Log Name: Application
Source: Application Error
Date: 8/24/2019 4:34:03 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Studio
Description:
Faulting application name: PunchHomeNGLDP.exe, version: 20.0.0.0, time stamp: 0x5ae29954
Faulting module name: ntdll.dll, version: 10.0.18362.1, time stamp: 0x9bbcb4a9
Exception code: 0xc0000374
Fault offset: 0x000df8cd
Faulting process id: 0x1478
Faulting application start time: 0x01d55ad454f6c4cd
Faulting application path: C:\Program Files (x86)\Punch! Software\Landscape, Deck and Patio 20.0\PunchHomeNGLDP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 90b5cd42-060f-4bc5-9328-3ada79a46a08
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-24T23:34:03.297903100Z" />
<EventRecordID>5578</EventRecordID>
<Channel>Application</Channel>
<Computer>Studio</Computer>
<Security />
</System>
<EventData>
<Data>PunchHomeNGLDP.exe</Data>
<Data>20.0.0.0</Data>
<Data>5ae29954</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18362.1</Data>
<Data>9bbcb4a9</Data>
<Data>c0000374</Data>
<Data>000df8cd</Data>
<Data>1478</Data>
<Data>01d55ad454f6c4cd</Data>
<Data>C:\Program Files (x86)\Punch! Software\Landscape, Deck and Patio 20.0\PunchHomeNGLDP.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>90b5cd42-060f-4bc5-9328-3ada79a46a08</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Below this is another Informational event that also appears after the crash.
Log Name: Application
Source: Windows Error Reporting
Date: 8/24/2019 4:34:04 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Studio
Description:
Fault bucket 1888735328006742992, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PunchHomeNGLDP.exe
P2: 20.0.0.0
P3: 5ae29954
P4: StackHash_72de
P5: 10.0.18362.1
P6: 9bbcb4a9
P7: c0000374
P8: PCH_A0_FROM_ntdll+0x0007224C
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE015.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE13F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE150.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE152.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE172.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PunchHomeNGLDP.e_1f7e4b42aa5dda388443e373276fad254f2583f_652bd255_be77829c-c0a4-4105-84e5-94d42a1eb7f7
Analysis symbol:
Rechecking for solution: 0
Report Id: 90b5cd42-060f-4bc5-9328-3ada79a46a08
Report Status: 268435456
Hashed bucket: beafbac99b4439c6ca3622c61c92a3d0
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-24T23:34:04.615850500Z" />
<EventRecordID>5579</EventRecordID>
<Channel>Application</Channel>
<Computer>Studio</Computer>
<Security />
</System>
<EventData>
<Data>1888735328006742992</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>PunchHomeNGLDP.exe</Data>
<Data>20.0.0.0</Data>
<Data>5ae29954</Data>
<Data>StackHash_72de</Data>
<Data>10.0.18362.1</Data>
<Data>9bbcb4a9</Data>
<Data>c0000374</Data>
<Data>PCH_A0_FROM_ntdll+0x0007224C</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE015.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE13F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE150.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE152.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE172.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PunchHomeNGLDP.e_1f7e4b42aa5dda388443e373276fad254f2583f_652bd255_be77829c-c0a4-4105-84e5-94d42a1eb7f7</Data>
<Data>
</Data>
<Data>0</Data>
<Data>90b5cd42-060f-4bc5-9328-3ada79a46a08</Data>
<Data>268435456</Data>
<Data>beafbac99b4439c6ca3622c61c92a3d0</Data>
<Data>0</Data>
</EventData>
</Event>
