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[V20] Problem with docking station
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rblochli24  
#1 Posted : Sunday, December 1, 2019 11:34:50 PM(UTC)
rblochli24

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Dell XPS13 running latest version of windows and i updated Punch to the latest. Plugged into Dell Display Link dock with two HDMI monitors. In the Punch software the mouse cursor does not line up with the object. Once i place it i can not grab it unless the cursor is about 4" above and 7" to the right. Any ideas?
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Forum Host  
#2 Posted : Monday, December 2, 2019 12:39:32 AM(UTC)
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Hi there,

Please confirm => Do you have Punch Professional V 20.0.1.1016, running on Windows 10?
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rblochli24  
#3 Posted : Monday, December 2, 2019 6:06:29 PM(UTC)
rblochli24

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Yes
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rblochli24  
#4 Posted : Monday, December 2, 2019 6:08:51 PM(UTC)
rblochli24

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if I use the laptop monitor it is fine. I bought a dongle to try the monitor plugged in directly but I haven’t been able to try it yet. Maybe this weekend
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Patricia G.  
#5 Posted : Monday, December 2, 2019 7:01:24 PM(UTC)
Patricia G.

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Hi there,

As you probably know, this Forum is user to user so we can't help with installation / computer / hardware issues because we can't access and evaluate your computer conditions or personalized settings.

Please, contact technical support so they can check the issues in your computer (software and hardware), Windows settings, etc. and also they will check your system, limitations, etc. They are experts for these type of problems.
[email protected] or submit a ticket

Hope this helps.
Patricia G.- Forum Moderator
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rblochli24  
#6 Posted : Sunday, December 8, 2019 6:45:56 PM(UTC)
rblochli24

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great thanks - i did confirm it works fine with the dongle
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Patricia G.  
#7 Posted : Sunday, December 8, 2019 6:59:41 PM(UTC)
Patricia G.

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You're welcome!
Thank you for your feedback ThumpUp
Patricia G.- Forum Moderator
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