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[V20] Damaged File Error
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JamArchitect  
#1 Posted : Sunday, April 14, 2019 2:49:13 AM(UTC)
JamArchitect

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Joined: 1/30/2019(UTC)
Posts: 15
United States
Location: Michigan

Thanks: 3 times
So I finished saving a new design and I came back to it and there is a error message saying that this file has been damaged, or was created by a more recent version of Punch! Home Design. Will I be able to get my design back or do I have to start over Crying ?
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JamArchitect  
#2 Posted : Sunday, April 14, 2019 2:50:17 AM(UTC)
JamArchitect

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Location: Michigan

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Also I am using Punch Home and Landscape Design Professional v20
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Patricia G.  
#3 Posted : Sunday, April 14, 2019 4:08:45 AM(UTC)
Patricia G.

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Hi there,

Sometimes, if the software closes unexpectedly, and you open the program again (immediately), it opens a recovery file (automatically).
However, if you are getting this error message, the file is lost. Usually, if you check the file, the size is 0 kb.

This problem happens for different reasons. One of them is => if you did several (and consecutive) 3D renderings of a large file => this means that the issue is related with the video card.
This is why, when I am doing several renderings, I create a special file for the renderings, but in the meantime, I keep the original file.

Answering to your question: unfortunately, it is not posible to recover the file. Sad

Hope this helps.
Patricia G.- Forum Moderator
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jetscon09  
#4 Posted : Saturday, January 25, 2020 11:25:53 PM(UTC)
jetscon09

Rank: Newbie

Joined: 1/25/2020(UTC)
Posts: 1
United States
Location: Illinois
Same issue and same version except I am not doing any rendering. I have a new computer. I simply did a save as and made a revision in 2D and now the file is lost with this same error message. the client now want to go back to that design and I have to redo the entire design.
This issue needs a fix!!! or an explanation other than a video card.
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Forum Host  
#5 Posted : Sunday, January 26, 2020 1:11:53 AM(UTC)
Forum Host

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Hi there,

Did you install this update?

If you updated the program and you still have problems, contact Punch Tech Department

Hope this helps.
Punch! Software Forum Host
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