Hi SherryBayless,

If you can see the second floor, and not the first, probably you are working in the second floor and you selected the option "View working floor only"

Try this-->

Open your plan--> In the bottom / left of the screen, you'll find a small house icon with the current number of level --> click on the icon--> check if you selected View working floor only (see image attached)--> select the option "view all floors"

Let us know if you need additional help

Patricia

Hi SherryBayless

Ohhhh! so, what you wish is walk through with the yellow / green man into the 1st floor and he goes to the second!
OK --> If the floor of your first floor is at 0"--> double click on the man--> set the elevation as, say, 48" (or 4')--> or set the man's elevation accordingly
This will put it in the right elevation for the first floor

Let us know if you need additional help

Patricia