Hi there,
This can be one of several issues:
1 - AS 4000 is a (very) old program, so it was designed to work with the computers' drivers existent at the time. Of course, we all update our drivers, Windows, etc. Therefore, perhaps, some features can be compromised.
2 - Some malware programs hidden in your computer may affect the power tools behavior. Run 2 or 3 anti-malware programs (usually they find different things).
There are many free malware cleaners in the web. Keep in mind that Trojans, worms, etc. are not computer viruses, so if you have just an anti-virus program, you need also an anti-malware program.
3 - Try to open a simple Punch object in an empty file => if the problem disappears, this means that the problem is the size of the object (in MB).
4 - Try the following resources:
- Check the website of your video card manufacturer and update the drivers.
- Go to the video setup on your PC (may be different for different versions of Windows and video card); for most, click on an empty part of the windows Desktop, click on Settings -> Advanced -> Troubleshoot. Back the accelerations slider, one level each time and see if the problem disappears. For Windows 7 --> Right Click on your desktop. --> Personalize --> display --> Change Display settings--> Advanced.
- Right click on the wallpaper (look for a place without icons)--> Properties--> Settings--> Advanced--> Open GL--> Compatibility Settings--> Force 16 bits--> Apply--> OK.
- Set your video color depth at 24 or 32 bits ("true color").
- Go to
www.microsoft.com/directx, and see what version is current and check if you have this version installed in your computer.
- Some NVidia card users reported additional problems--> in this case change the color settings from 32 bit to 16 bit.
Now, if you the accelerations controls are not available, this means that you don't have a dedicated memory for video. In this case, go to the control panel of your video chip / adapter --> performance --> move the control and set down the performance. This may help
You'll find several discussions about this issue here, at the Forum--> search with the keywords "black screen" or "frozen image" or "texture going to the grass" or "texture going to the sky".
Patricia G. / Forum Moderator
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