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punch_user_2  
#1 Posted : Sunday, July 23, 2023 3:47:29 PM(UTC)
punch_user_2

Rank: Newbie

Joined: 4/24/2019(UTC)
Posts: 1

I am able to open Punch! Home Design Studio Complete on a MacBook Pro with the M1 chip.

I am able to select floorplans created earlier (on an Intel chip MacBook Pro), and the floorplan name shows in the top area of the window as normal. The design flashes up really quick for an instant, then disappears, and the window background remains grey, instead of being white with the floorplan displayed.

If I create a new floorplan, the same happens: the window background remains grey, instead of becoming white. Also, anything I drag into the floorplan seems to drag just fine, but when I let go, it doesn't show in the floorplan pane.

Since the app opens and shows the tools and everything but the floorplan, I had hoped that meant it was compatible with the M-series chips using Rosetta 2. But since the floorplan isn't showing...

Any suggestions for something else I could try to get the floorplan design to appear in the center pane?
Patricia G.  
#2 Posted : Sunday, July 23, 2023 6:16:11 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,630

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Hi there,

I'd suggest that you contact technical support so they can check the issues in your computer (software and hardware), settings, etc. and in addition, they will check the system, limitations, etc.
Submit a ticket to Tech Support.




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