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DRB2  
#1 Posted : Wednesday, December 25, 2019 4:38:25 PM(UTC)
DRB2

Rank: Newbie

Joined: 9/20/2019(UTC)
Posts: 4
United States
Location: Florida

When I try to install my Punch 2000_2015 on my new computer (windows 10/ Intel 7) I am getting the following error:

I have done a cleanup of any files left over by the installation attempt and tried again but same issue. Se Attached screen shot snip.

Any help would be appreciated!

Capture.PNG (32kb) downloaded 5 time(s).
Patricia G.  
#2 Posted : Wednesday, December 25, 2019 4:52:31 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,143

Thanks: 6 times
Was thanked: 80 time(s) in 79 post(s)
Hi there,

Originally Posted by: DRB2 Go to Quoted Post
When I try to install my Punch 2000_2015 on my new computer


I'd never heard of this program. If you still have the program in another machine, please, check => Main menu => Help => About => inform the Compete name and version number of your program.
Or confirm the name / version number of your old program.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
DRB2  
#3 Posted : Wednesday, December 25, 2019 5:02:48 PM(UTC)
DRB2

Rank: Newbie

Joined: 9/20/2019(UTC)
Posts: 4
United States
Location: Florida

Hello

Merry Christmas and thanks for your help Patricia,

The one I got recently is called:

Punch Home and Landscape Design Professional Version.PNG (19kb) downloaded 3 time(s).

I attached a screen shot from Punch

Thanks again!
Patricia G.  
#4 Posted : Wednesday, December 25, 2019 5:40:47 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 10/31/2002(UTC)
Posts: 7,143

Thanks: 6 times
Was thanked: 80 time(s) in 79 post(s)
Hi there,

Happy Holidays! BigGrin

So, you are trying to install an upgrade to V20, correct?

Try these 2 resources:

1 - Install the program as Administrator.
2 - Deactivate any antivirus or similar programs.

If these resources don't solve the issue, you will need to contact tech support so they can check the issues in your computer (software and hardware), Windows settings, etc. and also they will check your system, limitations, etc. They are the experts for these problems.

support@encore.com or submit a ticket

Hope this helps.

Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
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