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Becky in OK  
#1 Posted : Monday, August 24, 2020 3:58:07 PM(UTC)
Becky in OK

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Hello, fellow Punch users. I just purchased Punch Version 21, downloading it (last night) until my DVD comes in the mail. However, the design screen (starting with the Quick Start) has a big issue. When I try to add a room (in Quick Start), I can't see where the room went. Had to scroll all over the white screen to find the room "hidden" in the lower right corner. No control over where the room goes. SO I went on to the custom design (to just start from scratch), but it's a similar problem. The grid only shows in the lower right-hand corner, and that's the only place you can draw. Again, scrolling, zooming, trying to find the wall I just drew (and no control / visual to see how long the wall was, etc.). Anyone else having this issue? (Screenshot attached.) Thanks! Huh 2D display defective.png (37kb) downloaded 4 time(s).
Patricia G.  
#2 Posted : Monday, August 24, 2020 5:20:15 PM(UTC)
Patricia G.

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Hi there,

I saw this problem before and it sounds like a hardware / configuration problem, therefore you will need to contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. and also they will check your system, limitations, etc. They are the experts for these problems.

Hope this helps.
Patricia G.- Forum Moderator
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thanks 1 user thanked Patricia G. for this useful post.
Becky in OK on 8/25/2020(UTC)
Becky in OK  
#3 Posted : Tuesday, August 25, 2020 12:29:18 PM(UTC)
Becky in OK

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Thanks so much, Patricia. Already on it. They're investigating... Appreciate your response! Becky
Patricia G.  
#4 Posted : Tuesday, August 25, 2020 12:47:02 PM(UTC)
Patricia G.

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Hi Becky,

You're welcome!ThumpUp
Patricia G.- Forum Moderator
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Becky in OK  
#5 Posted : Friday, September 11, 2020 10:33:09 AM(UTC)
Becky in OK

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Thank you again, Patricia. I did contact tech support (even before I posted this). Someone in the other side of the world emails me back, usually between 1:30 a.m. -4 a.m., and I always reply when I wake up. I told them the time zone I'm in, and he said (after several unsuccessful attempts to fix the problem) he'd meet me online today at 10 a.m. He had me download a program called TeamViewer, so he could remotely control my computer and figure out what's going on. And although he sent another email at 4:30 a.m. this morning (asking if I was available now -- although it was 5 1/2 hours too EARLY), I replied at 10 a.m. --- NO REPLY. I am SO frustrated!!! Any ideas? The phone number for Punch is just a recording, and says it's only for "orders", not for tech support. Is there anybody in the USA who can help?? Crying

Originally Posted by: Patricia G. Go to Quoted Post
Hi there,

I saw this problem before and it sounds like a hardware / configuration problem, therefore you will need to contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. and also they will check your system, limitations, etc. They are the experts for these problems.

Hope this helps.


Patricia G.  
#6 Posted : Friday, September 11, 2020 10:48:46 AM(UTC)
Patricia G.

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Hi Becky,

Sorry to hear this Sad
I'd suggest that you insist and try to schedule another meeting. Let them know your exact time zone.

Let me know.

Patricia G.- Forum Moderator
My Website: Punchhelpers
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Becky in OK  
#7 Posted : Friday, September 11, 2020 10:52:23 AM(UTC)
Becky in OK

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Yes, that's what I'm attempting. I also looked Punch up on Facebook, and sent a message. No reply yet. This is very frustrating to buy a $300 program and not be able to get good support. And yes, I already told him my exact time zone, Central Daylight Time in the USA, like Chicago. But he emailed me at 4:30 this morning (my time) and asked if I was available. Really?
Patricia G.  
#8 Posted : Friday, September 11, 2020 10:55:11 AM(UTC)
Patricia G.

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I will try to fw this post to some of my contacts in Punch.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
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Becky in OK  
#9 Posted : Thursday, September 17, 2020 11:29:12 AM(UTC)
Becky in OK

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UPDATE 9-17-20: It was quite a hassle getting together with the (overseas) technician to fix the problem (they'd make online appointments with me, then not show up), but FINALLY they got it fixed! Yay!

Originally Posted by: Becky in OK Go to Quoted Post
Hello, fellow Punch users. I just purchased Punch Version 21, downloading it (last night) until my DVD comes in the mail. However, the design screen (starting with the Quick Start) has a big issue. When I try to add a room (in Quick Start), I can't see where the room went. Had to scroll all over the white screen to find the room "hidden" in the lower right corner. No control over where the room goes. SO I went on to the custom design (to just start from scratch), but it's a similar problem. The grid only shows in the lower right-hand corner, and that's the only place you can draw. Again, scrolling, zooming, trying to find the wall I just drew (and no control / visual to see how long the wall was, etc.). Anyone else having this issue? (Screenshot attached.) Thanks! Huh 2D display defective.png (37kb) downloaded 4 time(s).


Patricia G.  
#10 Posted : Thursday, September 17, 2020 12:40:48 PM(UTC)
Patricia G.

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Glad to know that the problem is solved!

Thank you for your feedback ThumpUp
Patricia G.- Forum Moderator
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Forum Host  
#11 Posted : Tuesday, October 27, 2020 9:16:00 PM(UTC)
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Becky,

User Tom F. asked:

Originally Posted by: Tom F. Go to Quoted Post
I wish Becky that you had posted what they did to fix your problem.


Did you receive a solution? Can you share it?

Thanks!Cool
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Questions or Comments about the Forum? Email Me!
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Patricia G.  
#12 Posted : Monday, November 02, 2020 9:48:56 AM(UTC)
Patricia G.

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Hi All,

I checked with Tech Support and this is their answer for this issue:

Possible workaround: If the laptop is in a docking station remove it. Some computers have a USB dongle video cable. Could try it without the cable. Otherwise no workaround.


Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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