logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
deuce2ii  
#1 Posted : Thursday, February 16, 2023 8:52:28 PM(UTC)
deuce2ii

Rank: Newbie

Joined: 10/5/2022(UTC)
Posts: 5
United States
Location: utah

My MacOS was upgraded last night to Ventura 13.2.1. Since then, Home Design Professional won't start. I get a popup with the following message:

"Home Design 21" is damaged and can't be opened. You should move it to the Trash.

I've contacted Punch! but haven't heard back. Any ideas?
Forum Host  
#2 Posted : Thursday, February 16, 2023 8:58:26 PM(UTC)
Forum Host

Rank: Advanced Member

Joined: 2/5/2002(UTC)
Posts: 170

Thanks: 5 times
Was thanked: 20 time(s) in 18 post(s)
Are you using a Windows version in a Mac computer?

When did you contact Tech Support?
Punch! Software Forum Host
Questions or Comments about the Forum? Email Me!
[email protected]
deuce2ii  
#3 Posted : Thursday, February 16, 2023 9:06:07 PM(UTC)
deuce2ii

Rank: Newbie

Joined: 10/5/2022(UTC)
Posts: 5
United States
Location: utah

I am using the Mac version. It was installed last July, and has worked until this morning. The Mac OS upgrade (I believe), broke HD 21.
Patricia G.  
#4 Posted : Thursday, February 16, 2023 9:15:47 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,624

Thanks: 8 times
Was thanked: 140 time(s) in 138 post(s)
Hi there,

So, you contacted Tech Support today.
Only Tech Support can check the issues in your computer (software and hardware), settings, etc. and in addition, they will check your system, limitations, etc. So, please, be patient.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
deuce2ii  
#5 Posted : Friday, February 17, 2023 3:11:09 PM(UTC)
deuce2ii

Rank: Newbie

Joined: 10/5/2022(UTC)
Posts: 5
United States
Location: utah

Support did contact me with the following response. Does anybody know what the PRO file is? And where can I find it? Below is their entire response to my problem. HELP!

Hi Bret Goodfellow,

I need you .PRO format file please

Sincerely,
Shahrukh Asghar
QA Engineer | Technical Support | Customer Service
Punch! V22 is HERE!
Patricia G.  
#6 Posted : Friday, February 17, 2023 3:25:57 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,624

Thanks: 8 times
Was thanked: 140 time(s) in 138 post(s)
Hi there,

Originally Posted by: deuce2ii Go to Quoted Post
Does anybody know what the PRO file is? And where can I find it?


When you save any Punch file, the format is PRO. You can see that in your Documents folder, all your Punch projects are PRO files (for example myproject.PRO)
So, Tech Support is asking you to send the Punch file that is not opening.

Hope this helps.



Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
deuce2ii  
#7 Posted : Friday, February 17, 2023 3:35:43 PM(UTC)
deuce2ii

Rank: Newbie

Joined: 10/5/2022(UTC)
Posts: 5
United States
Location: utah

Thank you Patricia for you prompt response. I don't know which .PRO file Home Design Professional 21 is attempting to open. The problem is that Home Design is not even starting up. It fails as soon as I double click the Home Design 21 ICON. Support doesn't seem to understand that the app is not starting, let alone being able to load up a .PRO file.
Patricia G.  
#8 Posted : Friday, February 17, 2023 3:42:37 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,624

Thanks: 8 times
Was thanked: 140 time(s) in 138 post(s)
Hi there,

Originally Posted by: deuce2ii Go to Quoted Post
The problem is that Home Design is not even starting up. It fails as soon as I double click the Home Design 21 ICON. Support doesn't seem to understand that the app is not starting, let alone being able to load up a .PRO file.


Answer the email with the sentence above.
If you wish, add a PRO file, just in case.

Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
deuce2ii  
#9 Posted : Friday, February 17, 2023 3:43:59 PM(UTC)
deuce2ii

Rank: Newbie

Joined: 10/5/2022(UTC)
Posts: 5
United States
Location: utah

Thanks Patricia, I already did. 2 days DOWN now.
Patricia G.  
#10 Posted : Friday, February 17, 2023 3:46:18 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,624

Thanks: 8 times
Was thanked: 140 time(s) in 138 post(s)
You're welcome! Cool
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
Users browsing this topic
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.