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baraujo85  
#1 Posted : Wednesday, June 12, 2024 12:55:42 AM(UTC)
baraujo85

Rank: Newbie

Joined: 6/11/2024(UTC)
Posts: 1

Hi!
I'm new here but a long time user of Punch, we had 13 and now are trying v22 for an addition project we have at the house. I got in touch with Customer Service to request a trial before committing to a purchase but to my surprise the SW won't run. I tried on 2 machines, this MS Surface tablet and my Surface Laptop both with ample processing power (will share below). I tried running it on admin mode as suggested by tech support and nothing -- now it's been a few days and no response from Punch. I'm at a stand still and need help.

SW
Arch Series v22 Trial

Issue:
Installed Punch 22 and program will complete install allow me to enter SN info but won't run. It accepts the info but won't open.
Tried to remove and reinstall at least 3 times in 2 PCs.

Solution Provided by Tech Support:
​Close Punch, Right click on the Punch Icon on your desktop. Left click on "Properties". Click on the "Compatibility" tab at the top.
Add a check mark next to "Run the program as the Admin". Hit "Apply. Click "Ok. Open Punch (Won't open)

Machine Config
Surface Pro 4
Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz 2.71 GHz
Win 10 Pro
RAM 8gb
64-bit operating system, x64-based processor
Forum Host  
#2 Posted : Wednesday, June 12, 2024 2:58:30 AM(UTC)
Forum Host

Rank: Advanced Member

Joined: 2/5/2002(UTC)
Posts: 172

Thanks: 5 times
Was thanked: 20 time(s) in 18 post(s)
Hello,

As you are running a trial version, only tech support or Sales (if you intend to buy the product) can solve the issue: unfortunately, we can't access the trial codes.

You can submit a ticket or call Sales using these links
Punch! Software Forum Host
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