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Dr Curtis  
#1 Posted : Friday, October 1, 2021 10:15:22 PM(UTC)
Dr Curtis

Rank: Newbie

Joined: 10/1/2021(UTC)
Posts: 1
United States
Location: Texas

My Punch v21 requires a CD or DVD in the optical drive before it will launch successfully. Not sure why this is now required; I purchased V21 and previous versions via download and did not install via DVD. Is anyone else experiencing this issue, and how can I bypass this requirement? Thanks all!
Patricia G.  
#2 Posted : Friday, October 1, 2021 10:44:41 PM(UTC)
Patricia G.

Rank: Advanced Member

Joined: 11/1/2002(UTC)
Posts: 7,400

Thanks: 7 times
Was thanked: 113 time(s) in 111 post(s)
Hi there,

This depends of the option you selected during the purchase.

As you can see in the image below (outlined in red), there are 2 options:
- Download: in this case, you should receive an email with a link, so you can download and install the program.
- DVD: in this case, you will receive a DVD and use it to install the program.

Product Options.jpg (71kb) downloaded 6 time(s).

I didn't see this problem before, but if you bought the Download option and the program is asking for a DVD, then you should contact Tech Support to solve the issue.

Hope this helps.
Patricia G.- Forum Moderator
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