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[V19] Plan seems to be there but not visible
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trevor1955  
#1 Posted : Monday, October 30, 2023 3:39:29 PM(UTC)
trevor1955

Rank: Newbie

Joined: 11/23/2008(UTC)
Posts: 6
Canada
Location: BC
I am using Punch Design Studio 19.0.8 on a 2019 16-inch MacBook Pro (Intel).

When I open a sample plan, nothing appears.

When I open a new file and draw a wall, the wall vanishes as soon as I draw it. However, if I hover the cursor near the wall I do see the screen prompts (on, endpoint etc.), so the wall seems to be there but not visible.

Why is everything invisible?

Thank you.
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Patricia G.  
#2 Posted : Monday, October 30, 2023 4:19:33 PM(UTC)
Patricia G.

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Hi there,

It sounds like a hardware problem, similar with the one you experienced in 2020. So (again Smile ) you will need to submit a ticket to Punch tech support so they can check the issues in your computer (software and hardware), OS settings, etc. and also they will check your system, limitations, etc.

Hope this helps.
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trevor1955  
#3 Posted : Monday, October 30, 2023 8:23:07 PM(UTC)
trevor1955

Rank: Newbie

Joined: 11/23/2008(UTC)
Posts: 6
Canada
Location: BC
Thank you Patricia.

I have submitted a support ticket.
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Patricia G.  
#4 Posted : Monday, October 30, 2023 8:44:43 PM(UTC)
Patricia G.

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Posts: 7,630

Thanks: 8 times
Was thanked: 141 time(s) in 139 post(s)
You're welcome! ThumpUp
Patricia G.- Forum Moderator
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