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BradyLady2  
#1 Posted : Saturday, October 25, 2025 4:18:24 AM(UTC)
BradyLady2

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I have verson 25, freshly installed on a new laptop. It has an integrated graphics card, and I realize now that it may not work well, but it's been working up until now. When I open the program, only the bottom right 1/4 of the window has a grid and is workable space. Do I have something set wrong? Thank you.
G., Patricia  
#2 Posted : Saturday, October 25, 2025 4:32:43 AM(UTC)
Patricia G.

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Hi there,

I saw this problem before and it sounds like a hardware / configuration problem, therefore you will need to contact tech support so they can check the issues in your computer (software and hardware), OS settings, etc. and also they will check your system, limitations, etc.

Hope this helps.
Patricia G.- Forum Moderator
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G., Patricia  
#3 Posted : Sunday, October 26, 2025 12:05:23 AM(UTC)
Patricia G.

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Hi there,

Try this solution => if the laptop is in a docking station remove it. Some computers have a USB dongle video cable. Could try it without the cable.

Hope this helps.
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
BradyLady2  
#4 Posted : Sunday, October 26, 2025 12:19:10 AM(UTC)
BradyLady2

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Joined: 10/14/2022(UTC)
Posts: 4
United States
Location: Pacific Northwest

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Thank you. It's not in a docking station, but I did a system restore and that seems to have solved the issue.
Patricia G.  
#5 Posted : Sunday, October 26, 2025 12:22:42 AM(UTC)
Patricia G.

Rank: Administration

Joined: 11/1/2002(UTC)
Posts: 7,750

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Was thanked: 153 time(s) in 150 post(s)
Glad to know that the problem is solved! Cool
Patricia G.- Forum Moderator
My Website: Punchhelpers
My Facebook page: Punchhelpers on Facebook
My eBooks: Pat’s eBooks
My Store: Punchhelpers Store
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